Returns
Items are in antique or vintage condition and described or photographed as well as possible. Items's condition is commensurate with age. Buyers have 48 hours after delivery to inspect their item(s) and contact Anna's European Antiques if they wish to return an item. The buyer is responsible for the outbound and return shipping charges, and they will be deducted from the buyer's original purchase price + taxes if applicable.
When contacting us to initiate a return, please include:
- The reason for the return
- Your phone number
- If the item arrived damaged, photos of the damaged item and packaging
Each returned item must be received in original condition. The shop reserves the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller.
Cancellations
Prior to shipping, local pickup, or local delivery, buyers may be able to cancel an order. Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur shipping charges. out and back.
Once shipping has been initiated:
The cancellation will be considered a return, and you will be responsible for packaging and shipping the returned item, including both the outbound shipping costs and the costs to return the order to the seller.
